Why do cloud image files appear as 0 bytes in size on my FTP account

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Cloud Storage

Once a file has been uploaded to the FTP server, it is protected from deletion and converted and made available as an image in the Data Center Designer. When this process is completed, the file is reduced to 0 bytes to save space, however it is left on the FTP server. This is to avoid a file of the same name being uploaded, which would interfere with the processing of available images. If an image is no longer needed, please contact our support team.

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